Pick a name for your bot. It will be used only internally (it will not be displayed for your customers).
Status allows you to turn the bot on or off.
When AI is turned on it try to match the users' questions with one of the intents that you created. It makes your bot much more flexible! You just need to predict the topic that your users will want to talk about and add few User Says to teach the bot and our AI will do the rest. In the AI settings section you can change the aggressiveness level.
With the AI turned off your bot will respond only to questions that have the exact match in User Says
Timezone setting allows you to set up the working hours for your bot based on your timezone
We strongly recommend to turn on the AI. Try our eCommerce bot with AI enabled here
Your bot can have two aggressiveness levels: Neutral or Aggressive. Neutral AI will compare the users' questions with the intents that you created. Based on our algorithms, bot will reply with the answer only if it finds a good match. It may happen that the user question will be unrecognized. Aggressive AI sends responses with larger error margin. Most probable response will be send even in case of high uncertainty
We recommend to use aggressive AI for bots with very large number of intents.
Opening hours will automatically turn your bot on or off for your customers.